Refund & Return Policy
At Petzsee, your satisfaction is our priority. If a product does not meet your expectations, we offer the option to return, exchange, or request a refund, subject to the conditions below.
Eligibility for Returns & Exchanges
- The product is unused, unaltered, and in its original packaging.
- The request is made within 3 days from the date of delivery.
- The product is not part of a clearance or promotional sale.
- The product does not fall under non-returnable categories listed below.
Non-Returnable Items
For safety, hygiene, and quality reasons, we cannot accept returns or exchanges for:
- Perishable goods such as pet food, treats, and supplements.
- Opened or used electronic items (e.g., feeders, fountains, grooming devices).
- Any product that has been damaged, altered, or not in its original condition.
- Products returned after 3 days of delivery.
Refund Process
- If your return is approved, refunds will be processed via bank transfer, even if the original order was paid through Cash on Delivery.
- Refunds will be initiated once we receive and inspect the returned item(s).
- Please allow up to 14 business days for the refund to reflect in your bank account.
Return Shipping
- Customers are responsible for the cost of returning the item unless the return is due to a defect or a mistake on our end (e.g., wrong item shipped).
- For eligible returns, we will provide instructions and the return shipping address once your request is approved.
Product Replacement Policy
- If a replacement item is not available, we may offer a similar product of equal value.
- We will notify you via email and request your approval before proceeding with a replacement.
Contact Us
If you have questions about returns or refunds, reach out to us at:
We appreciate your understanding and support. Our goal is to ensure a smooth and trustworthy shopping experience every time.