Privacy Policy

Introduction

Welcome to our privacy policy. Jacee E-Kart L.L.C-FZ respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petzsee.com and use our mobile application ("Petzsee App"), available on the Apple App Store and Google Play Store, including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this privacy policy carefully.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site and/or within the App, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site or the App after the date such revised Privacy Policy is posted.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site and through the App includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or the App, or when you choose to participate in various activities related to the Site and the App, including message boards. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site or the App.

Derivative Data

The information our servers automatically collect when you access the Site or use the App, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site or the App. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data From Social Networks

User information from social networking sites, such as Facebook, Instagram, Pinterest, Twitter, LinkedIn, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks through the Site or the App.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site or use the App from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site or the App permission to access this information.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Push Notification Data

If you permit the App to send you push notifications, we may collect information related to your notification preferences, device token, and interaction with notifications (e.g., whether a notification was opened or dismissed). You can disable push notifications at any time through your device settings.

Camera and Photo Library Data

If you grant the App access to your device's camera or photo library (e.g., to upload a profile picture, pet photo, or product review image), we may collect the images or media you choose to share. We do not access your camera or photo library without your explicit permission, and we only collect the specific media you select for upload.

Location Data

If you grant the App permission to access your device's location services, we may collect precise or approximate geolocation data to provide location-based features such as delivery estimates, nearby store locations, or region-specific product availability. You may revoke location permissions at any time through your device's settings.

App Usage and Analytics Data

We may collect information about how you interact with the App, including screens viewed, features used, session duration, crash logs, performance data, and other diagnostic information. This data helps us improve the App's functionality and user experience.

Device Identifiers and Advertising IDs

We may collect unique device identifiers (such as IDFA on iOS or Advertising ID on Android) to deliver relevant advertisements, measure ad performance, and understand user behavior across sessions. You can reset or limit the use of your advertising identifier through your device settings.

In-App Purchase Data

If you make purchases through the App, we may collect transaction-related information processed through Apple's App Store or Google Play Store, including purchase history, subscription status, and transaction IDs. Payment processing for in-app purchases is handled by the respective app store platform, and we do not have access to your full payment details.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site and/or the App to:

• Compile anonymous statistical data and analysis for use internally or with third parties.
• Create and manage your account.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site and the App to you.
• Email you regarding your account or order.
• Enable user-to-user communications.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site and the App.
• Generate a personal profile about you to make future visits and app usage more personalized.
• Increase the efficiency and operation of the Site and the App.
• Monitor and analyze usage and trends to improve your experience with the Site and the App.
• Notify you of updates to the Site and the App.
• Offer new products, services, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Request feedback and contact you about your use of the Site and the App.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter.
• Solicit support for the Site and the App.
• Send you push notifications about order updates, promotions, and relevant content (with your consent).
• Provide location-based services, including delivery tracking and estimated delivery times.
• Improve App performance, diagnose technical issues, and ensure compatibility across devices.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. This also includes app analytics providers, crash reporting services, push notification services, and cloud infrastructure providers that support the App's functionality.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the Site and our mobile application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions, or other content to the Site or the App, your posts may be viewed by all users and may be publicly distributed outside the Site or the App in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site or use the App. These companies may use information about your visits to the Site and your use of the App, and other websites that are contained in web cookies or mobile device identifiers to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Social Media Contacts

If you connect to the Site or the App through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with advertisers and investors to conduct general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

App Store Platforms

When you download and use the App, certain information may be shared with Apple (App Store) or Google (Google Play) in accordance with their respective privacy policies and terms of service. We encourage you to review the privacy policies of these platforms.

Tracking Technologies

Cookies

We may use cookies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site and within the App, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.

Mobile Analytics and SDKs

The App may use third-party analytics tools and software development kits (SDKs) that collect and transmit usage data, device information, and performance metrics. These tools may include, but are not limited to, Firebase Analytics, Crashlytics, and similar services. These tools help us understand how users interact with the App and improve its functionality. You can limit the collection of certain data by adjusting your device's privacy settings.

Device Permissions

The App may request access to certain features on your mobile device, including but not limited to:

• Camera — To capture photos for profile pictures, pet photos, or product reviews.
• Photo Library/Storage — To select and upload images from your device.
• Location Services — To provide delivery estimates and location-based features.
• Push Notifications — To send order updates, promotional offers, and important alerts.
• Internet/Network Access — To connect to our servers and load content.

You can manage these permissions at any time through your device's settings. Revoking certain permissions may limit the functionality of the App.

Third-Party Websites and Services

The Site and the App may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site or the App, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Site or the App.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

App-Specific Security Measures

The App employs additional security measures, including:

• Encrypted data transmission — All data transmitted between the App and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure storage — Sensitive data stored locally on your device is encrypted and protected using platform-specific security mechanisms.
• Session management — Authentication tokens are securely stored and expire after periods of inactivity to prevent unauthorized access.
• Regular updates — We regularly update the App to address security vulnerabilities and improve data protection.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legitimate business or legal purposes.

App-specific data, such as push notification tokens and local preferences, will be removed from our servers upon account deletion. Locally stored data on your device can be removed by uninstalling the App.

Children's Privacy

The Site and the App are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at the information provided below.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United Arab Emirates, where our servers and central database are located. By using the Site or the App, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than those of your country.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Options Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt out by:

• Noting your preferences at the time you register your account with the Site or the App
• Logging into your account settings and updating your preferences
• Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

Push Notifications

You may opt out of receiving push notifications from the App at any time by:

• Adjusting your notification preferences within the App settings
• Disabling notifications for the Petzsee App through your device's system settings (Settings > Notifications on iOS; Settings > Apps > Petzsee on Android)

Please note that opting out of push notifications may affect your ability to receive important order updates and delivery notifications.

Mobile Device Permissions

You may manage the App's access to your device features (camera, location, photo library, etc.) at any time through:

• iOS: Settings > Privacy & Security > [Feature] > Petzsee
• Android: Settings > Apps > Petzsee > Permissions

Revoking certain permissions may limit the functionality available to you within the App.

Data Deletion and Portability

In accordance with applicable data protection laws, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to legal retention requirements)
• Request data portability — receive a copy of your data in a structured, commonly used format
• Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Account Deletion via the App

You may request account deletion directly from within the App by navigating to Account > Settings > Delete Account. Upon confirmation, your account and associated data will be scheduled for deletion in accordance with our data retention policy.

App Store Compliance

Apple App Store (iOS)

In compliance with Apple's App Store guidelines, we confirm that:

• We do not sell your personal information.
• Data collected through the App is used solely for the purposes described in this Privacy Policy.
• You may request deletion of your data through the App or by contacting us directly.
• The App's data collection practices are accurately represented in the App Store's App Privacy labels.

Google Play Store (Android)

In compliance with Google Play's Data Safety requirements, we confirm that:

• We are transparent about the data we collect, why we collect it, and how it is used.
• Data is encrypted in transit between the App and our servers.
• You may request deletion of your data through the App or by contacting us directly.
• The App's data practices are accurately reflected in the Google Play Data Safety section.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Last Updated: May 11, 2026